Two setups, and an hour a month if you want one

1. You writeYours

   How many pairs of hands, how many treatments, and how bookings reach you now.

   The enquiry form asks those three things and little else, because they are what decides which setup fits. It writes the enquiry out for you to read before anything leaves your screen.

2. I reply in writingMine

   Which setup your answers fall into, what it covers and what it costs.

   The figure comes from the published list and nowhere else. If your counts sit past the larger setup, there is no published figure for that and the reply says so rather than inventing one.

3. You confirmYours

   The order is made when you accept that confirmation in writing.

   The confirmation repeats the whole of the scope and the whole of the figure before anything is asked for. Nothing is charged for anything you have not agreed to in writing first.

4. Payment, then accessYours

   The invoice is settled, and I am let into the booking account.

   The account is opened in the salon’s name and the subscription is bought in the salon’s name. I am given access to it, which is a different thing from owning it, and that access ends at handover unless you are on the support plan.

5. The buildMine

   Services, staff, hours, rules, messages, and the route clients book through.

   Done inside your own account, so what you see at the end is what your clients will see. You get one look at it before it is opened to the public, and the corrections from that look are part of the setup.

6. HandoverMine

   The session, the written note, and the diary left in your hands.

   After the session the booking route goes live whenever you say, not before. From that point the diary is yours to run: the support plan is there if you would rather it were not entirely yours to run alone.

The turnaround for each setup, what a working day means here and what happens if a date slips are all on the Delivery & Service Terms page. Cancelling is on the Refund & Cancellation page.